Refund policy

We strive to provide the best quality products and service to our customers. Below is our policy regarding refunds, exchanges, and shipping:

Returns: Unfortunately, we are unable to offer exchanges or returns on purchases.

Refunds: All sales are final. However, if you receive a defective or damaged item, we will gladly replace it.

Exchanges: We understand that receiving a defective or damaged item can be disappointing. If you need to exchange it for the same item, please reach out to us at Support@lumbocollection.com .

Shipping: Your satisfaction is important to us, and we want to ensure a smooth shipping experience. Please allow 5-7 business days for domestic orders to be received, and 7-14 business days for international orders. Should any issues arise with your shipment, please contact us at Support@lumbocollection.com.

For items valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance. While we cannot guarantee receipt of returned items, we want to assist you as best we can.

Thank you for choosing Lumbo collection We appreciate your support!